Smart T’s has been producing quality branded garments since 1996 and believe we offer a friendly, bespoke service at very competitive rates.
We have a range of designs of pre-printed Tees, many with a “drink” related theme, and have a line of humorous slogans, all silk-screen printed for both longevity and durabilty, which we sell at Beer Festivals around the country and on this site.
With our Bespoke Service we are able to advise on your personal needs, from the most apt decoration process to the suitability of garments for your end use – whether that is for leisure, heavy-soil workwear or office and light-duties. We won’t offer a cheap job to get your order – we’ll offer what we believe suits your end use at the most competitive price.
If you are interested in having your own design(s) printed or embroidered onto garments, such as T’s, Polo, Sweat, Fleeces etc, we welcome the opportunity to quote to supply. See Custom Design for Printed T Shirts page or Custom Embroidery Page and check out examples of our Custom designs and our On-Line Catalogue for some of the ranges and brands of garments we can offer.
Our Policies…
Our Guarantees
[tabgroup first=”Pre-Printed Guarantee” two=”Bespoke printed and embroidered orders Guarantee”] [tab]We aim to guarantee your complete satisfaction. All of our range of pre-printed shirts come with a no quibble, 30 day, money back guarantee. If for any reason you are not completely satisfied with your purchase simply return it/them in good order and we will refund or replace as per your instructions.If returning by Royal Mail, please remember to obtain a “proof of posting” form free from the post office – this will “insure” your parcel up to the value of £28. For higher value items we recommend that you use recorded delivery – the parcel is your responsibility until it reaches us.[/tab]
Contact
[tabgroup first=”General” two=”Complaints”] [tab]You may contact us here; alternatively you may call on +44 (0)1322 280089 from Monday-Friday 9.30-17.00 GMT (standard rate call charges apply) with answer-phone service outside these hours. You may write to us at Smart T’s, 19 Mill Road, Hawley, Kent DA2 7RY.[/tab] [tab]All complaints should be made, in writing, via e-mail or post. We will acknowledged complaints within 5 working days; the complaint will be handled within 10 working days of receipt and the customer notified of the findings within 10 working days of acknowledgement. This does not affect your statutory rights.[/tab] [/tabgroup]Security and Privacy
[tabgroup first=”On-Line Security” two=”Off-Line Security” three=”General”] [tab]Our on-line orders are processed through WorldPay; you may view their measures and levels of security here. Smart T’s does not receive the customer’s card details in any form.[/tab] [tab]In compliance with our Card Payment provider (Streamline) we must attain annual validation for Compliance with Payment Card Industry Data Security Standards (PCI DSS) to be able to continue with the use of a mobile card terminal for off-line and POS purchases; this validation ensures customer details are protected to reduce data breach; Smart T’s does not and will not hold customer card information on computer; paper information is stored only for the term required by banking rules, under secure conditions after which it is destroyed by incineration by Smart T’s staff and is never dealt with by third parties.[/tab] [tab]We are committed to protecting your privacy. We do not disclose information collected to third parties, in accordance with the Data Protection Act 1998. The information collected is for processing orders. From time to time, Smart T’s may advise you of offers or up-dates, although we will not send unsolicited mail. Should you not wish to receive any marketing news directly associated with Smart T’s you may say so. The information collected will be your name, address, phone number, e-mail and your selected designs.[/tab] [/tabgroup]Environmental Policies
[tabgroup first=”Eco Commitments” two=”Ethical Manufacturers”] [tab]Smart T’s endeavours to keep its ‘carbon footprint’ to the minimum and takes this matter seriously; we have attempted to do this in many ways, often with just the simplest of means:Our “in-office” policy is to recycle and re-use where ever possible, keeping print to a minimum by adopting electronic paperwork (including Invoicing) as often as we can; electrical appliances are turned off when not in use where switching on after a period of rest is deemed preferable; paper-shredding is composted and used on earth bedding; all waste is separated for correct disposal, with as much as permitted being sent for recycling.
With P&P of our on-line orders we have taken the responsibility of packaging disposal out of our customer’s hands by the use of bio-degradeable envelopes, made in recyclable materials; whereas we appreciate most customers will dispose of the packaging responsibly it offers peace of mind that even if sent to landfill it will degrade suitably. We will monitor new products and hope to improve even on this in the future.
Our “festival sales” are also as eco-friendly; low-energy lighting has been adopted for our stall – reducing consumption by 700 watts per day from pre-2010 events; our plastic carrier bags are durable for subsequent re-use but are made of recycled and bio-degradeable material; even in these environs our waste is minimal but we endeavour to sort it appropriately where facilities allow or sometimes it is returned to our own site for apt disposal.
Alas, our Carry Kegs are made of PVC! This is unfortunately unavoidable as the production process does not permit the use of PET, which is a far more user-friendly and recyclable material – we know because we researched it! However, we are confident that the continual re-use over the life of the container is actually less damaging to the environment than the single-use “milk” containers that are so often seen as an alternative. It is a dilemma but we feel this is a happy balance. Therefore we do not offer ‘milk’ containers!
We are constantly assessing our position but welcome ideas of practical limitation methods – feel free to contact us if you believe you can suggest anything that we may have missed![/tab] [tab]We take it seriously that our garments are produced by manufacturers with sound ethical practices; most of Smart T’s tees are from known responsible manufacturers, such as Gildan, Fruit of the Loom and Uneek; without listing each manufacturer’s approach or answers to this issue, we can only outline some of their main points and guidelines and name the Organisations they have worked with to ensure fair practices are in place; the text below is by no means the full description of the policies of the garment manufacturers but we hope it gives an overview to assure their intentions.
What Smart T’s expects:
in conjunction with Fair Wear Foundation
– no use of child labour and must have completed a period of compulsory education
– no forced labour, including prisoners
– safe and healthy working environment in hygienic conditions with risk assessments in place and without fear of intimidation or threats or punishment
– legal labour contracts
– living wage payments to comply with minimum standards to meet at least the legal min. standards and family needs
– rights to form associations to collective bargaining and trade union recognition
– no discrimination against employees by way of recruitment policy or wage policy; access to training, promotion, pensions and all other areas of labour relations; are conducted on the basis of equal opportunities, regardless of sex, race, colour, religion, political orientation, trade union membership, nationality, social background, disabilities or handicaps
– no excessive working hours; no more than 48 hrs per week on a regular basis with at least 1 day off in every 7 day period; voluntary overtime and will not amount to more than 12 hours per week and will always match additional compensation
– working with Ethic Trading Initiative, Fair Labor Assoc., Social Accountability Int’l., Workers Rights Consortium and Clean Clothes Campaign
Gildan’s action:
in conjunction with Worldwide Responsible Apparel Production (WRAP)
From independent verification carried out by Bureau Veritas Quality Int’l, Gildan obtained WRAP certification for its San Jose, San Antonio & San Miguel sewing facilities in Honduras and its Rivas facility in Nicaragua
WRAP is an independent, non-profit organisation dedicated to the promotion and certification of lawful, humane & ethical manufacturing throughout the world.[/tab]
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