Please obtain a “proof of posting” form free from the post office for any returns – this will “insure” your parcel up to £28. For higher value items we recommend that you use recorded delivery – the parcel is your responsibility until it reaches us.
Bespoke printed and embroidered orders
We are proud of our service and the quality of our products, so if you are not completely and utterly delighted, for any reason whatsoever, we will replace your order free of charge.
You may contact us here; alternatively you may call on +44 (0)1322 280089 from Monday-Friday 9.30-17.00 GMT (standard rate call charges apply) with answer-phone service outside these hours. You may write to us at Smart T’s, 19 Mill Road, Hawley, Kent DA2 7RY.
All complaints should be made, in writing, via e-mail or post. We will acknowledged complaints within 5 working days; the complaint will be handled within 10 working days of receipt and the customer notified of the findings within 10 working days of acknowledgement.
This does not affect your statutory rights. [/accordion_panel] [accordion_panel title=”Security and Privacy”]On-Line Security
Our orders are processed through WorldPay; you may view their measures and levels of security here. Smart T’s does not receive the customer’s card details in any form.
In compliance with our Card Payment provider (Streamline) we must attain annual validation for Compliance with Payment Card Industry Data Security Standards (PCI DSS) to be able to continue with the use of a mobile card terminal; this validation ensures customer details are protected to reduce data breach; Smart T’s does not and will not hold customer card information on computer; paper information is stored only for the term required by banking rules, under secure conditions after which it is destroyed by incineration by Smart T’s staff and is never dealth with by third parties.
We are committed to protecting your privacy. We do not disclose information collected to third parties, in accordance with the Data Protection Act 1998. The information collected is for processing orders. From time to time, Smart T’s may advise you of offers or up-dates, although we will not send unsolicited mail. Should you not wish to receive any marketing news directly associated with Smart T’s you may say so. The information collected will be your name, address, phone number, e-mail and selected designs [/accordion_panel] [accordion_panel title=”Eco Commitments / Ethical Manufacture Policy”]Smart T’s endeavours to keep its ‘carbon footprint’ to the minimum and takes this matter seriously; we have attempted to do this in many ways, often with just the simplest of means:
Our “in-office” policy is to recycle and re-use where ever possible, keeping print to a minimum by adopting electronic paperwork (including Invoicing) as often as we can; electrical appliances are turned off when not in use where switching on after a period of rest is deemed preferable; paper-shredding is composted and used on earth bedding; all waste is separated for correct disposal, with as much as permitted being sent for recycling.
With P&P of our on-line orders we have taken the responsibility of packaging disposal out of our customer’s hands by the use of bio-degradeable envelopes which begin breaking down after exposure to daylight; thus, even though we expect most of our customers will dispose of the packaging responsibly it will help in that even sending to landfill will degrade suitably. Alas, this is only possible with transparent materials, at the moment which makes for difficulties with disguising the contents – still, we fold the shirts with the print inside and rest easy that the packaging will only survive for the shortest time. We will monitor new products and hope to improvewith this in the future.
Our “festival sales” are also as eco-friendly; low-enegy lighting has been adopted – reducing consumption by 700 watts per day from pre-2010 events; our plastic carrier bags are durable for subsequent re-use but are made of recycled and bio-degradeable material; although our waste is minimal it is sorted where facilities allow or returned to our own site for apt disposal options.
Alas, our Carry Kegs are made of PVC! This is unfortunately unavoidable as the production process does not permit the use of PET, which is a far more user-friendly and recyclable material – we know because we researched it! However, we are confident that the continual re-use over the life of the container is actually less damaging to the environment than the single-use “milk” containers that are so often seen as an alternative. It is a dilemma but we feel this is a happy balance. We do not offer ‘milk’ containers!
We are constantly assessing our position but welcome ideas of practical limitation methods – feel free to contact us if you think you can suggest anything that we may have missed!
Ethical Manufacturers (Codes of Conduct):
We take it seriously that our garments are produced by manufacturers with sound ethical practices; most of Smart T’s tees are from Gildan, Continental, Hanes and Ranks; without listing each manufacturer’s approach or answers to this issue, we can only outline some of their main points and guidelines and name the Organisations they have worked with to ensure fair practices are in place; the text below is by no means the full description of the policies of the garment manufacturers but we hope it gives an overview to assure their intentions.
Continental Clothing: in conjunction with Fair Wear Foundation
– no use of child labour and must have completed a period of compulsory education
– no forced labour, including prisoners
– safe and healthy working environment in hygienic conditions with risk assessments in place and without fear of intimidation or threats or punishment
– legal labour contracts
– living wage payments to comply with minimum standards to meet at least the legal min. standards and family needs
– rights to form associations to collective bargaining and trade union recognition
– no discrimination against employees by way of recruitment policy or wage policy; access to training, promotion, pensions and all other areas of labour relations; are conducted on the basis of equal opportunities, regardless of sex, race, colour, religion, political orientation, trade union membership, nationality, social background, disabilities or handicaps
– no excessive working hours; no more than 48 hrs per week on a regular basis with at least 1 day off in every 7 day period; voluntary overtime and will not amount to more than 12 hours per week and will always match additional compensation
– working with Ethic Trading Initiative, Fair Labor Assoc., Social Accountability Int’l., Workers Rights Consortium and Clean Clothes Campaign
Gildan: in conjunction with Worldwide Responsible Apparel Production (WARP)
From independent verification carried out by Bureau Veritas Quality Int’l, Gildan obtained WRAP certification for its San Jose, San Antonio & San Miguel sewing facilities in Honduras and its Rivas facility in Nicaragua
WRAP is an independent, non-profit organisation dedicated to the promotion and certification of lawful, humane & ethical manufacturing throughout the world. [/accordion_panel] [/accordion]